Widespread Microsoft Outlook and Microsoft 365 service disruption currently affecting users worldwide

As a result, some users have difficulty sending or receiving emails and accessing their inboxes.

What should you do in the meantime?

To ensure business continuity and avoid delays in communication, we recommend the following:

Use alternative communication channels: For urgent matters, please call your usual Scan Global Logistics representative.

You can also try reaching your SGL representative on WhatsApp, WeChat, Teams, SMS, or other established messaging channels.

If you cannot reach your usual contact, please call the office. You can find our phone details for each office on our website here.

Allow for email delays: Emails may be delayed or fail to reach recipients. For urgent shipments or operational matters, please do not rely solely on email.

Keep communication clear: When using alternative channels, please include your shipment reference, booking number or other relevant reference to help us identify and respond to your request quickly.

A few useful tips:

• As this is a worldwide issue from Microsoft, repeatedly resending the same email will only result in duplicate messages once services are restored.

• Check whether your message is sitting in your Outbox or has been successfully sent.

• Inform you SGL representative on which communication channel,w e should communicate with you on.

• Keep important shipment information and contact details readily available.

• For urgent operational matters, always follow up through a direct communication channel.

What are we doing?

Our teams are monitoring the situation closely and using alternative communication channels to maintain customer support and operational continuity.

We will continue to monitor Microsoft’s recovery efforts and share further updates if necessary.

We apologise for any inconvenience this disruption may cause and sincerely appreciate your patience and understanding.