What gets passed on is what gets delivered

For Arturo Pineda, Business Development Manager, has worked in international logistics for over 25 years. For him, the handover between Sales and Operations is one of the most important steps in protecting the customer’s priorities – even before the shipment begins.

‘For me, this is where all the promises we make to our customers become reality,’ he says. ‘We transfer not only shipment details, but also expectations, priorities, special requirements, and potential risks.’

When the cargo supports healthcare, security, defence, or infrastructure projects, getting that handover right can make a real difference far beyond the shipment itself.

Every day brings a different challenge

In healthcare, behind many shipments are patients waiting for treatment and healthcare professionals relying on critical medicines, medical devices, and supplies.

For security or defence shipments, delays can affect operational readiness, public safety, and the ability of those on the front line to carry out their mission.

And in infrastructure projects, the cargo may be tied to bridges, dams, power facilities, or other critical assets that communities depend on every day.

That is why Arturo focuses on getting the details right early and approaches every challenge with urgency, commitment, and a solution-oriented mindset.

Beyond handing over the shipment data, he makes sure everyone involved understands what matters most to the customer, what could go wrong, and where extra attention is required.

From there, close coordination keeps the shipment moving. Operations teams, customs specialists, partners, carriers, suppliers, and colleagues across the global network all play a part in finding the right solution.

‘No one succeeds alone in logistics,’ Arturo says. ‘It is not about having all the answers yourself. It's about knowing how to bring the right people together to find the best answer for the customer.’

Wearing the customer’s jersey

Arturo describes this approach as wearing not only the Scan Global Logistics (SGL) jersey, but also the customer’s jersey:

'We celebrate their successes, share their concerns, and work together toward the same goal.'

Behind every shipment, there is someone worried about a deadline, a project, a commitment, or their professional reputation.

That perspective shapes the way Arturo works.

Customers are not treated as transactions or external companies, but as people with responsibilities of their own.

That also means acting as an ambassador for his customers within SGL. Making sure their goals, challenges, and interests are understood by the teams involved, while working towards solutions that create value for both sides.

What continues to drive him is finding a solution where there seems to be none, overcoming complex operations, and helping customers move forward with greater peace of mind.

And when a shipment or project is completed, Arturo hopes the customer walks away not just with delivered cargo, but with the confidence that choosing SGL was the right solution.

‘I want customers to know that we understand their business, care about their success, and will be there when challenges arise,’ Arturo says.

That level of commitment is what turns a service provider into a true logistics partner.